Fizzan Mohammed

Multi-Skilled Technical Specialist

London, GB.

About

Resourceful IT professional with a strong foundation in Computer Science and practical experience in technical problem-solving, web development, and customer service. Proven ability to deliver effective solutions in fast-paced settings, driving operational efficiency and enhancing user satisfaction. Actively seeking an IT role to leverage technical expertise and collaborative skills within a dynamic team.

Work

Platinum Security Ltd

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Stadium Steward Supervisor

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Led event operations and visitor management, ensuring safety and positive experiences for large crowds in dynamic environments.

Highlights

Directed crowd flow and maintained safety for large-scale events, ensuring compliance and operational efficiency.

Provided proactive assistance and clear guidance to thousands of visitors, significantly enhancing customer satisfaction and event fluidity.

De-escalated potential issues and resolved conflicts in high-pressure environments, preserving order and safety.

Managed event logistics in high-traffic zones, optimizing visitor experience and operational smoothness.

ZeeAuto UK

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Customer Service

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Delivered exceptional customer support across multiple channels, resolving complex inquiries and enhancing client satisfaction for vehicle sales and services.

Highlights

Resolved client complaints efficiently across phone, email, and live chat, de-escalating issues and providing immediate solutions.

Managed multiple customer inquiries concurrently, maintaining high service quality and responsiveness.

Developed comprehensive product knowledge of vehicle specifications and services, confidently addressing client questions.

Self-Employed

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Private Tutor - Maths, English, Science, Computer Science & IT

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Provided personalized academic tutoring in STEM subjects and IT, significantly improving student performance and fostering strong parent relationships.

Highlights

Designed and implemented personalized learning plans for multiple students, achieving an average grade increase of 15% within one academic year.

Enhanced student confidence and subject mastery through targeted feedback and structured curriculum delivery.

Maintained transparent communication with parents through weekly progress briefings, aligning on student goals and academic development.

Private

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Labour Worker

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Executed diverse manual tasks in construction, landscaping, and warehouse settings, demonstrating adaptability and teamwork in dynamic project environments.

Highlights

Successfully completed challenging construction, landscaping, and warehouse tasks, consistently meeting deadlines and project requirements.

Collaborated effectively within a small team to achieve project goals, enhancing problem-solving and teamwork capabilities under pressure.

Developed strong time management and work ethic, adapting quickly to evolving project needs and ensuring timely task completion.

Education

Brunel University

London, England, United Kingdom of Great Britain and Northern Ireland
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Bachelor of Science Computer Science

Greenford High School

London, England, United Kingdom of Great Britain and Northern Ireland
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Diploma Business (Double) & Information Technology

Villiers High School

London, England, United Kingdom of Great Britain and Northern Ireland
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High School Diploma Computer Science, Geography, Art

Languages

English

Certificates

Service Desk Job

Off-Premise Sales

Spectator Safety Level 2

Data Science

Skills

Operating Systems

Windows OS, macOS, Android OS, iOS.

IT Infrastructure

Computer Architecture, Equipment Maintenance.

Productivity & Data Tools

Microsoft Office Suite, SPSS, Data Entry Software, Database Concepts, Data Visualization, Microsoft Excel, Microsoft OneDrive, Microsoft Office Suite, Microsoft Teams, Google Docs, Google Sheets, Dropbox.

Web Development & Content Creation

Web Development, Digital Content Creation, FileZilla.

Programming & Algorithms

Programming Fundamentals, Algorithm Design, Computational Thinking.

Networking & Cybersecurity

Networking Principles, Cybersecurity Principles, AI/IoT/Cloud Awareness.

Project & IT Management

Project Management Tools, IT Systems Evaluation, Design Thinking, Innovation, Jira.

Interpersonal Skills

Teamwork & Collaboration, Leadership & Delegation, Conflict Resolution, Customer Service.

Professional Skills

Adaptability, Integrity, Accountability, Organisation & Time Management, Presentation Skills.

Development Environments

Visual Studio Code, Eclipse.

Databases

MySQL Workbench, SQLite, Microsoft Access.

Virtualization

Docker Desktop, VirtualBox.

Remote Access & Support

TeamViewer, AnyDesk.

Cloud & Version Control

GitHub Desktop, Git.

AI Tools

Microsoft Copilot, Google Gemini, ChatGPT, Claude.

Graphics & Design

Adobe Photoshop, Adobe Illustrator, Power BI.

Collaboration & Communication

SharePoint, Discord, Zendesk.

Document Management

Adobe Acrobat Pro.

Projects

Educational Database Management System

Summary

Developed and managed robust databases for clients and students within a school environment, enhancing data organisation and accessibility.

Event Co-ordinator

Summary

Organised and hosted multiple video game tournaments for students during non-academic hours, fostering community engagement.

Website Modernisation & UX Enhancement

Summary

Redesigned and modernised existing popular websites, focusing on improving user experience, aesthetic design, and core functionality.

Start-Up Website & Digital Marketing

Summary

Designed and developed a comprehensive website for a start-up car repair and parts service business, integrating social media and digital marketing strategies.

Crowd Movement & Safety Management

Summary

Implemented strategies for monitoring and controlling crowd movements and density in designated viewing areas to prevent overcrowding and ensure public safety.

Technical Support & Customer Service

Summary

Provided comprehensive customer and technical support to a diverse user base, resolving a wide range of technical issues and offering expert guidance.